フィールドサービスエンジニア　Field Service Engineer

半導体の成膜時に必要不可欠な装置の保守、メンテナンス、テクニカルサポート、改善・改良提案など幅広い業務をお任せします。

■業務内容
ご入社後まずはOJTにて装置への理解などを深めながら、顧客先への装置の納入・立ち上げをご担当いただきます。その後、お客様のニーズに応じた装置のメンテナンス、サステニングを通して、カスタマイズや改良、修復、メンテナンスなどを幅広くお任せしています。装置に大きな不具合が生じた際には、装置の分析・解析を行い、専門領域のエンジニアと協力して解決策を講じることもあります。

POSITION SUMMARY
ASM is recruiting for Senior Field Service Engineer in our Regional Sales, Services & Spares business function located in Kawasaki or Chitose, Japan. You will be part of a team of Sales & Services Japan providing action plans and operational quality of system equipment.

Key Responsibilities

• Demonstrates ability to acquire equipment performance.
• Completes quality repairs. Actively responds to fab issues by communicating with engineers team.
• Follows all checklists and procedures and ensures correct procedures and schematics are available prior to performing work. May identify procedural issues.
• Can perform most retrofits on equipment. Assists in process issues.
• Applies engineering techniques and the use of documentation and test equipment with assistance from senior engineers.
• Customer Service by: 1. Responsibility for full customer satisfaction assuring excellent relations within assigned area. 2. Demonstrates strong interest and knowledge of the customer’s business. 3. Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge. 4. Solicits customer feedback. Understands the impact of various actions/decisions on the account. 5. Aware of potential dissatisfies and escalates as appropriate. 6. Develops and executes corrective action plans.
• Complies with all safety procedures and consistently demonstrates safety as a value

Requirement

• Those who have knowledge of high-pressure gas special material gases used in processes in semiconductor production facilities. 
• Experience in maintenance of semiconductor manufacturing equipment, especially vacuum system equipment. 
• Knowledge and experience in semiconductor manufacturing processes, especially CVD. 
• Knowledge and maintenance experience of the Metrology tool. 
• Knowledge of the safety of semiconductor manufacturing equipment and experience in safety-related work. 
• Business-level Japanese conversational skills required. 
• Business-level English conversational skills required. 
• High communication skills 
• Those who have the intention to carry out business. 
• Those who can work overtime due to the progress of work and work on holidays (there is substitute leave)