Senior Field Process Engineer

Job details

 

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.  

Senior Field Process Engineer

Role Summary: 

As a key driver of business success, you will play a vital role in strengthening and enabling business success through developing and improving processes run on our tool sets at customer sites.You will be responsible to understand our customers’ needs, and provide process support and subsequent implementation with alignment with BUs to ensure we deliver service and value to meet even exceed customers’ expectation.

Key Responsibilities:

  • Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
  • Develop, maintain, and ensure relevance of technical information used by internal and external stakeholders.
  • Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
  • Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
  • Drive continuous improvement of the customer experience through team, process and support tool development.
  • Drive and manage new product installs and subsequent process development. 
  • Projects manage new evaluations and ensure success of the project.

Competencies to be successful

  • Well organized individual and illustrating those thoughts and translating plans into action within a matrixed environment
  • Possess the ability to self-direct and prioritize among many tasks required to ensure a successful project
  • Demonstrated excellence in communication (verbal and written).

One of Examples of the Work Responsibilities:

Field Process Engineer (FPE) needs to lead NPI project as window person between ASM and customer with help from on-site Field Service Engineers and colleagues overseas. Final goal is to make customer happy and build trust in company, ASM, and in him or herself, for customer to purchase ASM’s tool set.  FPE needs to be patient to work with customers and colleagues and continues to communicate with those people to achieve the goal. Mainly two types of work is needed.

  • Work in clean room
    • To explain tool operation to customer
    • To lead trouble shooting as a leader not only in process, but also in hardware and software by getting help from colleagues.
    • To collaborate with colleagues, teamwork is highly required
  • Work in the office
    • To track the progress of New Product Installation(NPI), and HVM project in all aspect and report to stake holders
    • To attend customer meeting and lead the conversation, make the minutes, and provide answers to customer questions
    • To hold internal meeting to provide solutions to issues customer has

Frequently, Teams meeting or face to face meeting needs to be set to have team’s corporation, here teamwork is highly required

    • To analyze technical data and provide explanation to customer
    • To make technical presentations with easy-to-understand format & content
    • To report lesson & learnt from NPI work in appropriate timing
    • To obtain necessary information from colleagues, even if colleagues are not responsive. Patience and reminding are key words.
    • To report issue solving progress to colleagues for reader to understand the situation clearly, for example, describing who is helping, what gates the issue, when it will be solved and the next action plan.
    • To respond to customer’s e-mails and calls promptly as possible. If the answer is not obtained at the time, to respond when we can provide the answer.

Requirements:

  • Speak Japanese fluently to capture technical detail precisely with clients 
  • Communicate with English (need to communicate with R&D engineers in US, Korea etc) 
  • Master Degree or PhD in an Engineering discipline
  • Minimum 5 years of broad technical experience and deep business perspective preferably in the Semiconductor / Capital Equipment industry

Good to have:

  • Familiar with epitaxial CVD and/or ALD technology
  • Familiar with high complexity low volume environment.
  • Proven success in building collaborative partnerships with customers and internal organizations
  • Experience in managing strategic programs with high level of visibility
  • Strong industry experience managing teams that support complex instrumentation, applications and informatics by phone and at customer locations.

Working Location: Hiroshima or can stay in Hiroshima 80% of the month. 

 

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.