Senior Field Process Engineer

Key Responsibilities

• Serve as the single point of contact for customers, troubleshooting malfunctions, managing concerns and resolving escalations effectively. 
• Work closely with the Customer to design and conduct experiments to meet the Customer’s needs (new process development, CIP, troubleshooting, tool-to-tool matching).
• Serve as the on-site technical expert through equipment installation, start-up, and warranty phases
• Lead equipment qualification during installation/start-up to ensure customer process specifications are achieved, customer schedule is achieved, and ASM budget is achieved.
• Drive containment, short-term solutions, and long-term solutions that ensure the customers’ requirements are achieved.
• Develop, maintain, and ensure relevance of technical information used by internal and external stakeholders – especially sharing lessons learned within our key account organization and Global Sales and Services business unit.
• Evaluate, understand, and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
• Drive continuous improvement of the customer experience through team, process, and support tool development.

Competencies to be Successful

• Thrive in a working environment with minimal supervision.  
• Communicate and collaborate effectively in a multi-cultural organization.
• High sense of empathy to customer needs.
• Strong troubleshooting methodology and solution selection experience.
• Highly organized, capable of following multiple long-term projects and keeping stakeholders updated of the status.
• Being able to adapt to change in priorities based on customer requirements.
• Excellent communication skills (verbal and written)
• Tenacity to get the job done thoroughly and accurately.
• Proactive attitude to resolve issues.

Minimum Qualifications:

• Masters degree in engineering, physics, chemistry or related field.
• Experience with hands-on R&D  (in industry or academia)
• Experience with advanced troubleshooting/structured problem analysis methodologies
• Fluent English communication skills.
• Conversational Japanese communication ability (JLPT N2 or better)
• Residence in Hokkaido, Japan (relocation assistance provided).
• Ability to travel up to 25%. Travel to US or Korea is required for training. Domestic travel in Japan may be required for customer support.

Desirable Qualifications

• PhD in engineering, physics, chemistry or related field.
• Hands-on experience with cleanroom microfabrication in industry or academia.
• Broad technical experience and business perspective preferably in the Semiconductor / Capital Equipment industry.
• Knowledge of and experience with semiconductor device applications, vacuum techniques, film characterization and metrology techniques, and deposition processes and equipment.
• Experience with data analysis and DOE design in JMP software.
• Business level Japanese skills