Senior Key Account Technologist Engineer

The Key Account Technologist is the ASM product expert who supports extensive customer and internal company contacts for coordinating the introduction of new products, product improvements, and non-conformances/escalations at the customer. This includes leading projects/programs supporting these activities. The focus of this job is on managing all the technical account aspects of the customers in the assigned region.

Responsibilities:

• Drive NPI & evaluations by leading the project including hands-on work at the customer location, implement BU developed BKMs or CIPs at customer and execute necessary actions and modifications.
• Provide answers to our customers by identifying problems, researching answers and guiding customer through corrective steps to resolve high value problems at customer sites.
• Understand customer timelines for film development / roadmaps for current and future technology nodes and transfers the information to product management, business development and R&D.
• Identify technical inflections points and work with R&D to ensure customer requirements and learnings are implemented into product development.
• Be responsible for the performance of our equipment at the customer. Customer specifications which are non-ASM standard are signed by the KAT.
• Recognize early non-conformance of our product and takes the necessary steps for corrective actions, including analyzing data, involving hardware and process exports
• Take responsibility to solve any escalation as efficient as possible problems, for NPI and installed base

Education & Experience:

• Bachelors Degree with 10 years experience or Master degree with 7 years experience or PhD with 4 year experience in chemical engineering, electrical engineering, physics, or material science as well as experience in the semiconductor wafer processing or capital equipment industry.
• Related work experience can include process engineering and technical marketing.
• Direct experience with silicon wafer processing is a benefit or an equivalent combination of education and experience from which comparable knowledge, skills, and ability have been achieved.
• Written and verbal communication skills including excellent presentation skills required.
• Analytical thought and analysis abilities are needed to function in this position.
• Manage multiple conflicting priorities towards the local account teams and within product line in support of introducing new equipment at the involved customers.
• Extensive intercontinental travel with extended stays depending on business needs, compensated by ASM global travel policy